We accept your complaints, suggestions, and satisfaction feedback as one of the most fundamental opportunities for our corporate development and we approach it with this belief.

Within the framework of our Quality Policy, we evaluate and finalize all your requests by adhering to our “customer first” approach.

If you are not satisfied with the resolution of your complaint or it is not resolved within thirty (30) calendar days, you can escalate your complaint through below channels:

• For Abu Dhabi (Health Authority Abu Dhabi - HAAAD): https://www.doh.gov.ae/en/Request-For-Submitting-Health-Insurance-Complaint

• For Dubai and Northern Emirates (Dubai Health Authority – DHA iPROMeS): https://www.isahd.ae/Home/Ipromes

• Ombudsman unit for UAE: https://www.sanadak.gov.ae/en